Data protection



Name and address of the person responsible for processing

The person responsible within the meaning of the General Data Protection Regulation, other data protection laws applicable in the member states of the European Union and other provisions of a data protection nature is:


1. Responsible data processing office:

CTX Thermal Solutions GmbH

Managers: Jens Mirau, Wilfried Schmitz

Lotscher Weg 104
D-41334 Nettetal

phone.: +49 2153 7374 -0
fax: +49 2153 7374 -10
e-mail: info(at)
e-mail privacy policy:


2. External data protection officer:

Mister André Miebach

MQM quality management

Brungerststr. 2
51789 Lindlar

phone.: +49 2266 4793 760


3. supervisory authority:

State Commissioner for Data Protection and Freedom of Information

North Rhine-Westphalia
20 04 44
40102 Dusseldorf

phone.: 0211/38424-0
fax: 0211/38424-10
e-mail: poststelle(at)


1 General Information

1.1 Objective and Responsibility

1. This Data Privacy Statement is to inform you about the nature, scope and purpose of the processing of personal data related to our online service and the related websites, features and contents (hereinafter collectively referred to as "online service" or "website"). .

2. The online service is provided by CTX Thermal Solutions GmbH (Lötscher Weg 104, D-41334 Nettetal) – hereinafter referred to as "provider", "we" or "us" - who is also legally responsible under the data protection law.

3. Our online service is hosted by Mittwald CM Service GmbH & Co KG (Königsberger Straße 4-6, D-32339 Espelkamp).

4. You an reach out to our Data Protection Officer under the E-Mail address

5. The term "user" encompasses all customers, interested people, employees and visitors of our online service.


1.2 Legal Bases

We collect and process personal data based on the following legal grounds:

a. Consent in accordance with Article 6 paragraph 1 (a) General Data Protection Regulation (GDPR). Consent meaning any freely given, specific, informed and unambiguous indication of agreement, which could be in the form of a statement or any other unambiguous confirmatory act, given by the data’s subject consenting to the processing of personal data relating to him or her.

b. Necessity for the performance of a contract or in order to take steps prior to entering into a contract according to Article 6 paragraph 1 (b) GDPR, meaning the data is required in order for us to fulfil our contractual obligations towards you or to prepare the conclusion of a contract with you.

c. Processing to fulfil a legal obligation in accordance with Article 6 paragraph 1 (c) GDPR, meaning that e.g. the processing of data is required by law or other provisions.

d. Processing in order to protect legitimate interests in accordance with Article 6 paragraph 1 (f) GDPR, meaning that the processing is necessary to protect legitimate interests pursued by us or by a third party, unless such interests are overridden by your interests or fundamental rights and freedoms which require the protection of personal data.


1.3 Data Subject Rights

You have the following rights with regards to the processing of your data through us:

a. The right to lodge a complaint with a supervisory authority in accordance with Article 13 paragraph 2 (d) GDPR and Article 14 paragraph 2 (e) GDPR.

b. Right of access in accordance with Article 15 GDPR

c. Right to rectification in accordance with Article 16 GDPR

d. Right to erasure („right to be forgotten“) in accordance with Article 17 GDPR

e. Right to restriction of processing in accordance with Article 18 GDPR

f. Right to data portability in accordance with Article 20 GDPR

g. Right to objection in accordance with Article 21 GDPR

Notice: Users may object to the processing of their personal data in accordance with legal allowances at any time with effect for the future. The objection may in particular be made against processing for the purposes of direct marketing.

Without prejudice to any other administrative or judicial remedy, you shall have the right to complain to a supervisory authority, in particular in the Member State of your place of residence, employment or the place of the alleged infringement, if you believe that the processing of your personal data violates the GDPR.


1.4 Data Erasure and Duration of Storage

The personal data of the data subject will be erased or blocked as soon as the purpose of the storage is inapplicable. Storage of data beyond that may occur if such storage is required by the European or national legislator in EU regulations, laws or other regulations to which the controller is subject. Blocking or erasure of data also takes place when a retention period mandated by the standards mentioned expires, unless the continued storage of data is required for the conclusion of a contract or the fulfilment of contractual obligations.


1.5 Security of Processing

1. We have implemented appropriate and state-of-the-art technical and organisational security measures (TOMs). Thus, the data that is processed by us is protected against accidental or intentional manipulation, loss, destruction and unauthorized access.

2. These security measures include in particular the encrypted transfer of data between your browser and our server


1.6 Transfer of Data to Third Parties, Subcontractors and Third Party Providers

1. A transfer of personal data to third parties only occurs within the framework of legal requirements. We only disclose personal data of users to third parties, if this is required e.g. for billing purposes or other purposes, if the disclosure is necessary to ensure the fulfilment of contractual obligations towards the users.

2. If we engage subcontractors for our online service, we have made appropriate contractual arrangements as well as adequate technical and organizational measures with these companies.

3. If we use content, tools or other means from other companies (hereinafter collectively referred to as "third party providers") whose registered offices are located in a third country, it is assumed that a transfer of data to the home countries of these third party providers occurs. The transfer of personal data to third countries takes place exclusively only, if an adequate level of data protection, the user’s consent or another legal permission is present.


2 Concrete Data Processing

2.1 Collection of Information on the Use of the Online Service

1. When using our online-service, information may be transferred automatically from the browser of the user to us; this information includes the name of the accessed website, file, date and time of the access, amount of data transferred, notification about successful access, browser type and version, the user's operating system, referrer URL (the previously visited page), IP address and the requesting provider.

2. The processing of this information takes place based on legitimate interests in accordance with Article 6 paragraph 1 (f) GDPR (e.g. to optimize the online service) as well as to ensure the security of processing in accordance with Article 5 paragraph 1 (f) GDPR (e.g. for the defence and clarification purposes of cyberattacks).

3. This information will be automatically deleted 4 weeks after the termination of the connection, unless any other retention periods require otherwise.

4. The collection of the data and the storage of the data in log files is essential for the provision of the online service. Therefore users are not entitled to the options of erasure, objection or correction.


2.2 Contact Form and Contacting via E-Mail

1. When contacting us (via online form or e-mail), the data provided by the user will be processed exclusively for processing the inquiry and its handling.

2. Any other use of the data will only take place based on the given consent from the user.

3. The users' data will be stored in our Customer Relationship Management System ("CRM System") or a comparable software/database. The legal retention periods for business letters apply.


2.3 Contact Form and Contacting via E-Mail

1. With the following information we inform you about the contents of our newsletter as well as the registration, dispatch and statistical evaluation procedure and your rights of objection. By subscribing to our newsletter you agree to the receipt and the described procedures.

2. double opt-in and logging

As part of the registration for our newsletter, the so-called double opt-in procedure is carried out; i.e. after registration you will receive an e-mail in which you will be asked to confirm your registration. This confirmation is necessary so that no one can log in with other e-mail addresses. The registrations for the newsletter are recorded for the fulfilment of legal obligations of proof. This includes the storage of the time of registration and confirmation as well as the IP address.

3.  shipping service provider

The newsletter is sent out by our subcontractor CleverReach GmbH & Co. KG (Muehlenstr. 43, D-26180 Rastede) - hereinafter referred to as "dispatch service provider". The data protection regulations of the shipping service provider can be viewed here:

According to its own information, the shipping service provider can use this data in pseudonymous form - i.e. without allocation to a user, to optimise or improve its own services, e.g. to technically optimise the dispatch and presentation of the newsletter or for statistical purposes in order to determine from which countries the recipients come. However, the shipping service does not use the data of our newsletter recipients to write them down itself or to pass the data on to third parties.

4. registration data

To register for the newsletter, you must enter your email address, title, and surname.

5. statistical survey and analyses

The newsletters contain a so-called "web-beacon", i.e. a pixel-sized file which is retrieved from the server of the shipping service when the newsletter is opened. Within the scope of this retrieval, technical information, such as information about the browser and your system, as well as your IP address and time of retrieval are initially collected. This information is used to technically improve the services based on the technical data or the target groups and their reading behaviour based on their retrieval locations (which can be determined using the IP address) or access times. The statistical surveys also include determining whether the newsletters are opened, when they are opened and which links are clicked. For technical reasons, this information can be assigned to the individual newsletter recipients. However, it is not our intention, nor that of the shipping service provider, to observe individual users. The evaluations serve us much more to recognize the reading habits of our users and to adapt our contents to them or to send different contents according to the interests of our users.

6. legal bases

The use of the shipping service provider, the performance of statistical surveys and analyses as well as the logging of the registration process shall be based on our legitimate interests in accordance with Article 6 (1) (f) DSGVO. We are interested in using a user-friendly and secure newsletter system that serves our business interests and meets the expectations of our users..

7. Termination/Revocation

You can cancel the receipt of our newsletter at any time, i.e. revoke your consent. You will find a link to cancel the newsletter at the end of each newsletter. If the users have cancelled the newsletter reception, the personal data of the users processed for its dispatch will be deleted.


2.4 Google Tag Manager

1. This website uses the Google Tag Manager. This service allows website tags to be managed through an interface. The Google Tool Manager only implements tags, does not set cookies and does not collect any personal data. The Google Tag Manager triggers other tags that may collect personal information. However, the Google Tag Manager does not access this data.

2. If deactivated at domain or cookie level, it will remain valid for all tracking tags implemented with Google Tag Manager.


2.5 Google Analytics

1. Our online service uses Google Analytics, a web analysis service of Google Ireland Limited ("Google").

2. Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, Google will reduce your IP address within Member States of the European Union or in other states party to the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website and Internet use. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at

3. Furthermore, you have the possibility to prevent future collection of your data when visiting this website by using the following opt-out cooki

Disable Google Analytics


2.6 Google remarketing or "similar target groups”

1. This website uses the remarketing or "similar target group" function of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland ("Google").

2. You can be targeted with advertising by placing personalised and interest-based ads when you visit other websites in the so-called "Google Display Network". "Google Remarketing" or the function "Similar target groups" uses so-called "cookies", text files which are stored on your computer and which enable an analysis of your use of the website. These text files are used to record your visits and anonymous data about the use of the website. Personal data will not be stored. If you visit another website in the so-called "Google Display Network", you may see advertisements that most likely take into account product and information areas previously accessed on our website.

3. You can prevent the "Google Remarketing" or the "Similar target group" function by preventing the storage of cookies by setting your browser software accordingly. However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website and from processing this data by Google by downloading and installing the browser plug-in available under the following link: You may also disable the use of cookies by third parties by visiting the Network Advertising Initiative deactivation page at and implementing the additional opt-out information described therein.

4. Google's privacy policy for remarketing with further information can be found here:


2.7 Google AdWords Conversion Tracking

1. This website uses the "Google AdWords Conversion Tracking" function of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland ("Google".

2. Google AdWords Conversion Tracking uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site when they click on a Google ad. The cookies are valid for a maximum of 90 days. Personal data will not be stored. As long as the cookie is valid, Google and we as website operators can recognize that you clicked on an ad and reached a specific target page (e.g. order confirmation page, newsletter registration). These cookies cannot be tracked across multiple websites by different AdWords participants. The cookie creates conversion statistics in "Google AdWords". These statistics record the number of users who clicked on one of our ads. It also counts how many users have reached a target page that has been provided with a "conversion tag". However, the statistics do not contain any data with which you can be identified.

3. You can prevent cookies from being stored on your hard disk by selecting "do not accept cookies" in your browser settings (in MS Internet Explorer under "Tools > Internet Options > Privacy > Settings"; in Firefox under "Tools > Settings > Privacy > Cookies"); however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent.

4. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

5. For more information on how Google uses conversion data and Google's privacy policy, please visit:,


2.8 Google Display & Video 360 (previously Doubleclick Bid Manager)

On this website we use the tool Display & Video 360 from Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, which collects data for analysis, marketing and optimization purposes, and through this helps us to improve our marketing measures and our website. The data we collect are used by Display & Video 360 to link advertising contacts and clicks on advertisements with any use of our website linked to this. This enables us to determine whether Internet users who have seen our adverts visit our website or what products they are interested in. This helps us to use our advertising budget more efficiently. We can also use the collected data for sending advertising based on your interests (for instance, products you have looked at).

Pseudonymous online identification numbers (for instance cookie IDs or IP addresses) are used for the data collection. In this process no unambiguous user-related data, such as name or address, are stored. All the IDs we use only enable the recognition of your terminal device and your Internet browser. Without your separate explicit approval, we do not use the collected data to personally identify you as a user of our website.

We hereby notify you that in the case of users who have registered with Google, Google possibly links your visit to this website with the registered data. You can find out what exactly Google does with your data on Google’s data protection (privacy policy) web pages, if you click the following link:

At the following link you will find an explanation on how you can deactivate Google on your computer or your mobile terminal device:


2.9 Campaign Manager (previously DoubleClick by Google)

This website also uses the Google online marketing tool Campaign Manager. Campaign Manager uses cookies in order to place adverts which are relevant for the user, to improve the reports for campaign performance or to prevent a user seeing the same adverts several times. Via a cookie ID Google records which adverts are placed in which browser, and can hence prevent them being shown several times. Furthermore, with the aid of cookie IDs Campaign Manager can record so-called conversions, which are related to the ad requests. For instance, this is the case if a user sees a Campaign Manager advertisement and later accesses the website of the advertiser with the same browser and buys something there. According to Google, Campaign Manager cookies do not contain any personal information.

Because of the marketing tools that are used, your browser automatically establishes a link with Google’s server. We have no influence on the scope and further use of the data which are collected by Google because of the use of this tool, and consequently hereby notify you according to the information we have regarding this: Through the integration of Campaign Manager, Google receives the information that you have called up the respective part of our website or have clicked on an advert we have placed. Insofar as you are registered with a Google service, Google can assign your visit to your account. Even if you are not registered with Google or have not logged in, it is possible that the provider may find out your IP address and save it.

Furthermore, the Campaign Manager (DoubleClick Floodlight) cookies enable us to understand whether you perform specific actions on our website, after you have called up our display/video adverts on Google or on another platform via Campaign Manager or have clicked on this (conversion tracking). Campaign Manager uses this cookie to understand the content which you have interacted with on our website, in order to be subsequently able to send targeted advertising.

You can prevent participation in this tracking process: a) through an appropriate setting of your browser software, in particular the suppression of cookies means that you will not receive any cookies from third-party vendors; b) by deactivating cookies for conversion tracking, by setting your browser to block cookies from the domain,, although this setting is deleted if you delete your cookies; c) by deactivating interest-related adverts of the vendors who are part of the self-regulating campaign “About Ads” via the link, although this setting is deleted if you delete your cookies; d) through permanently deactivating in your browsers Firefox, Internet Explorer or Google Chrome at the link, e) using the appropriate cookies settings. We hereby inform you that in this case you may not be able to fully use all functions of this offer.

You can also prevent Google collecting the data generated by the cookies about your use of the website and the processing of this data by Google through downloading the browser plugin available at under “Display settings”, “Extension for Campaign Manager deactivation” and installing it.

Further information on Campaign Manager is available at as well as data processing in general at Google: Alternatively you can visit the website of Network Advertising Initiative (NAI) at Google has subjected itself to the EU-US Privacy Shield,

2.10 Google Maps

1. This website uses Google Maps to display maps and to create maps. Google Maps is operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland.

2. By using this website, you consent to the collection, processing and use of the data collected automatically and the data you have entered by Google, one of its representatives or third-party providers.

3. The Terms of Use for Google Maps can be found at

4. You can find detailed details in the Data Protection Center of at


2.11 Google Fonts

1. Our website uses Google Fonts from Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Irland).

2. Google Fonts is used without authentication and no cookies are sent to the Google Fonts API. If you have a Google Account, none of your Google Account information will be transferred to Google while you use Google Fonts. Google merely records the use of CSS and the fonts used and stores this data securely.

3. More on these and other questions can be found at


4. Which data is collected by Google and for what purpose this data is used, you can read on


2.12 Youtube Videos

1. We use YouTube for the integration of videos. The videos were embedded in the extended data protection mode.

2. YouTube's website uses cookies to collect information about the users of its website. YouTube uses them, among other things, to collect video statistics, to prevent fraud and to improve user-friendliness.

3. By using YouTube, a connection is established with the Google DoubleClick network. Starting the video could trigger further data processing. We have no influence on that.

4. For more information about privacy at YouTube, please see their privacy policy at:


2.13 job opportunities

1. You will find our current vacancies in the job offers section.

2. Contact us via the mailto function of your device. An e-mail will be sent from your local e-mail client to our responsible employee.

3. We point out that data transmission over the Internet (e.g. communication by e-mail) may be subject to security gaps. A complete protection of data against access by third parties is not possible.

4. You can revoke the use of your personal data at any time free of charge with effect for the future.


3 Cookie-Policy

3.1 General Infomation

1. Cookies are information transmitted by our web server or third-party web servers to the users' web browsers where they are stored for later retrieval. Cookies can be in the form of small files or any other types of information storage.

2. In the case that users do not want that cookies are stored on their computer, they will be asked to disable the corresponding option in their browser's system settings. Saved cookies may be deleted in the system settings of the browser. The exclusion of cookies can lead to functional impairments of this online service.


3.2 Objection Options

You may object to the use of cookies that are used for measuring the range of coverage and promotional purposes via

a. deactivation page of the Network Advertising Initiative


b. the US-American website:

c. the European website



4 Changes to the Data Privacy Policy

1. We reserve the right to change this Data Privacy Policy with regards to the data processing, in order to adapt it to changed legal situations, to changes of the online service or of the data processing.

2. If users' consents are required or if elements of the Data Privacy Policy contain provisions in regards to the contractual relationship with the users, the changes will only be made with the consent of the users.

3. Users are requested to keep themselves informed about the content of this Data Privacy Policy on a regular basis.


Update: 01/10/2022